This year we are excited to be celebrating the 10th anniversary of our annual Walk for Arthritis in over 30 communities across Canada. Since its inception, the Walk for Arthritis has raised over $11 million. Let’s make our 10th anniversary a record breaking year.

On a single day (either Saturday June 1 or Sunday June 2 depending on where you live), people can come out to share the experience of walking 1km or 5km, among family and friends in a festive environment. Hear meaningful stories from people who face this disease every day, and meet the researchers that are really making headway in finding solutions that our investment in research can deliver. Experience the joy of being with inspiring people who actually find walking a big challenge because of the pain and limitation of arthritis. But they can move - so can you!

Don’t miss out on this year’s Walk for Arthritis!

FAQ

Sign up to walk and pledge to raise funds to truly make a difference.

The Arthritis Society is proud to have the confidence of donors across the country that allows us to be the largest charitable funder of arthritis research. This means the funds raised by the Walk for Arthritis makes a world of difference to people affected by the disease. And since 1 in 5 people have the disease today, there is a good chance someone you know will benefit from the steps you take.

In under twenty years the prevalence of arthritis will grow by 50%. We have time to stop that trend, but only through investment in research.

This year we are celebrating our 10th Walk for Arthritis - help us make this the best year ever by joining the Walk for Arthritis community!

Among the many people from all ages and walks of life that experience arthritis, it is difficult to accept that children should begin their life with this devastating and painful disease. It is estimated that 24,000 children, as young as one, have arthritis.

To underscore our commitment to fulfill our vision to live in a world where people are free from the devastating effects arthritis has on lives, we have committed to a $5 million investment, over five years, to fund ground-breaking research into personalized medicine - so that we can stop childhood arthritis.

FAQ


General Information

Q. Is the Arthritis Society a registered charity?

A. Yes. The Arthritis Society's charitable number is 10807 1671 RR0003. When you donate to the Arthritis Society and the Walk for Arthritis you will receive a tax receipt. The Arthritis Society is also accredited by Imagine Canada.

Q. What does the money raised at the Walk for Arthritis support?

A. To date we have raised over $11M dollars which has allowed us to invest in cutting-edge research and valuable information and support to improve everyday quality of life.

Money raised through the Walk for Arthritis gives the Arthritis Society the power to raise the profile of this devastating disease by funding best in class researchers, challenging the status quo through more advocacy and making sure our information and support programs are current and evidence-based.

Q. What forms of payment can I use to make a donation or pay my registration fee?

A. You can use Visa, MasterCard, American Express. We are currently unable to process debit card transactions.

Q. If I have any questions about the Walk for Arthritis, have trouble registering or experience any challenges with my Participant Centre who do I contact for assistance?

A. We are happy to help! Please feel free to give us a call at 1.855.825.9255 Monday to Friday 9:00am to 5:00pm EST. Or by email at walk@arthritis.ca. We will respond to your email within 3 business days.

Q. May I bring my dog?

A. Yes, we know dogs can suffer from arthritis too, so it’s great to get them out walking too! For safety reasons dogs must be kept on a leash at all times, and please remember to clean up after your pet.

Registration

Q. How much is the registration fee?

A. The registration fee for the Walk for Arthritis is $25.00 for adults and $10.00 for students (13 to 18 years of age) and seniors (65+). If you commit to raising $100.00 (for adults) or $60.00 (for students and seniors) the registration fee will be waived. Please note that some sites also have Run events that have additional registration fees and are location specific.

Q. Why is there a registration fee?

A. The Walk for Arthritis is a fundraising event. Funds raised fund cutting-edge research, proactive advocacy and innovative solutions that will deliver better health outcomes for people affected by arthritis. We charge a registration fee to offset costs associated with the event.

Q. Where can I pay my registration fee?

A. You have two payment options.

  • Registration fees can be paid online during the registration process.
  • Registration fees can be paid on event day at the registration table.

*Registration fees cannot be refunded after payment.

Q. Can I register offline?

A. You may register via regular mail by downloading the registration form or you can register at your local Walk for Arthritis on event day.

Q. May I use my username and password from previous years?

A. Yes your username and password from last year can be used. Having trouble logging in? Please contact us at 1.855.825.9255

Q. Can I register multiple people under one email address?

A. You may register multiple people under one email address, however please be aware that when registering a new account using an email address already associated with an existing account, the owner of that existing account may have access to data associated with the new account you registering, and/or may receive tax receipts associated with donations made to the new account you are registering. To ensure account data and tax receipts are kept confidential, we recommend registering new accounts (including if you are registering your friends or family) with a unique email address not already in use by another account.

Q. Can you convert my donation into a registration fee?

A. Unfortunately donations cannot be converted to registration fees because they are considered a charitable donation and a tax receipt has been issued for them. According to CRA regulations, registration fees are not eligible for a tax receipt.

Q. If I pay the registration fee will I receive a refund if I hit the waive fee level?

A. Any donations received after the registration fee has been paid are gratefully accepted; however registration fees are non-refundable.

Q. I registered as an individual, but now want to participate on an existing team or form my own team. How can I do this?

A. You can join a team from your participant centre. Please login and select change team membership on the right-hand side of the page, from there you can search for a team to join. If you would like to create a new team after registering, or if you require assistance, please contact us at walk@arthritis.ca or 1.855.825.9255.

Q. If I decide last minute that I want to walk on event day do I have to register?

A. Yes, for the safety of all participants, everyone must register as a participant.

Website

Q. What is my fundraising page?

A. This is the page where all of your supporters can visit to make donations. We encourage you to personalize this page - edit the content, tell everyone why this cause is important to you, add a photo or video and don’t forget to set your fundraising goal!

Q. What is my Participant Centre?

A. This is your personal online fundraising hub that allows you to send emails to friends and family, recruit team members, set your fundraising goal, track your progress and share your story.

Q. Can I upload my address book from my Outlook, Hotmail, Yahoo or Gmail account?

A. Gmail and Yahoo contacts can be directly uploaded to your participate centre. Hotmail, Apple, Outlook and other providers can be uploaded too. You must go to your email, select contacts and export a .CSV file. Save the .CSV file on your computer, go to your participant centre and upload. All of your contacts will appear and you can then select who you would like to send an email to. We know that this can be problematic and if you need any assistance please contact us walk@arthritis.ca or 1.855.825.9255.

Q. If I import my friends and family’s email addresses, will the Arthritis Society be able to contact these people?

A. Your privacy is important to us. Staff or volunteers cannot view or access information within your participant centre. Your information is confidential and is only accessible by entering your personal username and password.

Teams

Q. How do I register a team?

A. You can register a team by selecting 'Create a Team' during the registration process.

Q. How do I join a team?

A. You can join a team online by selecting 'Join a Team' in the registration process. Note: The Team Captain must register the team first before team members can join.

Q. Can I register my team the day of the event?

A. Yes! Teams can register on event day at their local Walk for Arthritis event.

Q. Can I donate to a specific team member?

A. Yes you can! You can donate to an individual team member by searching for them after clicking on the donate button.

Q. My donor accidentally donated to the team instead of me, can the donation be transferred?

A. If a donor mistakenly donates to your team and would like to transfer the donation to an individual participant, the donor will need to contact us at 1.855.825.9255 or email walk@arthritis.ca

Donations

Q. How do I submit any donations that I receive in person (ie. cash or cheques)? Where can I find an offline donation form?

A. Offline donations will be formally counted as part of your fundraising when they are received by the Arthritis Society. Cash and cheque donations can be entered in your participant centre as offline donations. If you bring any cash or cheque donations with you on event day, please ensure you also complete the offline donation form. The offline donation form can be found here.

Q. What do I do with any credit card donations I receive from my supporters who weren’t comfortable entering them online?

A. All offline credit card donations are processed centrally after the event. Please include them on the offline donation form.

Q. Can I make an online donation on behalf of someone else?

A. If you are helping a friend or family member by inputting their online donation for them, ensure you are logged out of your own account first. If you do not log out of your own account first, the user information on your account may be revised based on the new donor information. Once you are logged out, you can enter another person’s information to complete their donation for them.

Q. Why is the Card Verification Value Code (CVV) needed?

A. Card Verification Value Code (CVV) is an anti-fraud security feature to help verify that you are in possession of your credit card. For Visa/MasterCard, the three-digit CVV number is printed on the signature panel on the back of the card immediately after the last four digits of your card's account number.

Q. Why is there a $100 donation minimum to receive a Walk for Arthritis t-shirt?

A. Each year, thousands of people across Canada participate in the Walk for Arthritis because they have one goal to improve the lives of people living with arthritis. The funds raised through the Walk for Arthritis help us invest in research, advocacy, and solutions to deliver better outcomes for people affected by arthritis. While incentives are important to our fundraising efforts, we know that our donors also understand the importance of us managing our costs so we can ensure the highest possible amount of funds are directed towards our mission. That is why this year, one way we are managing costs and encouraging fundraising is by introducing a $100 fundraising minimum to receive a t-shirt on event day. We are so grateful that you are giving your time and passion to raising funds for the Arthritis Society.

Q. Does the Arthritis Society accept corporate matching donations?

A. Yes, the corporate matching form can be found here.

Tax Receipts

Q. Is there a minimum donation in order to get a tax receipt?

A. Tax receipts are automatically issued for online donations of $5.00 or more. Tax receipts are issued for offline donations of $20 or more, however donors can request a tax receipt for a donation of any amount.

Q. When will the Arthritis Society send out tax receipts for Walk for Arthritis donations?

A. If the donation is made online you will get an electronic tax receipt the same day by email. The Arthritis Society will issue tax receipts for all offline donations between September 1, 2019 and February 29, 2020.

Q. I have lost my original tax receipt and require a duplicate. May I get another one?

A. For tax receipt inquires, requests for replacements, and/or corrections please contact us at 1.855.825.9255 or email walk@arthritis.ca.

Q. I made an online donation and I cannot open my tax receipt? Why is this?

A. Electronic tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer, you will not be able to open the attachment. Download Adobe Reader: http://www.adobe.com/downloads/. For a replacement tax receipt, requests for reprints, and/or corrections please contact us at 1.855.825.9255 or email walk@arthritis.ca.

Q. I have collected money offline. When can my supporters expect a tax receipt?

A. Offline forms are manually processed by the Arthritis Society. As a result, tax receipts are issued after the Walk for Arthritis. The Arthritis Society will begin to issue tax receipts for all offline donations September 1, 2019, but no later than February 29, 2020.

Q. Is the registration fee eligible for a tax receipt?

A. The Arthritis Society is not able to issue a tax receipt or refund the registration fee according to CRA (Canadian Revenue Agency) guidelines.

If you have any other questions please feel free to contact us at 1.855.825.9255 or email walk@arthritis.ca. We’d be happy to help.

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